Refund policy

Last updated: October 17, 2026

60-day money-back guarantee

You have 60 days from the day your order is delivered to try HALO 7. If it isn’t right for you, we’ll refund the full product price.

How to start a return

1. Email us at rougelle.contact@gmail.com with your order number and the reason for your return.
2. We reply within 1 business day with the return address and instructions. Returns sent without contacting us first can’t be accepted.
3. Send back the face mask, the neck & décolleté module (including when it was free) and all accessories, in the original box if you still have it.
4. Once your return arrives and is checked, we refund you within 5 business days, to your original payment method. Your bank may take a few more days to show it.

Return shipping

Return shipping is at your expense, and we recommend a tracked service. We cover it if your item arrived damaged or defective, or if we sent the wrong item. Outbound shipping was free, so nothing is deducted from your refund.

Damaged, defective or wrong item

Contact us within 14 days of delivery with a photo or short video of the issue. We’ll send a replacement or refund you, at no cost to you.

1-year warranty

HALO 7 is covered for 1 year from delivery against manufacturing defects under normal use. If it stops working, email us with your order number and a short video: we’ll repair, replace or refund it. The warranty doesn’t cover damage from misuse, accidents, unauthorized repairs or normal wear.

Cancellations

Want to cancel? Email us as soon as possible. If your order hasn’t shipped yet, we cancel it and refund you in full. If it has already shipped, our 60-day guarantee applies.

Contact

Rougelle
Email: rougelle.contact@gmail.com
Phone: +33 6 29 99 08 43 (international line, France)